Terms of service

These terms govern the use of Ranxii (“the service”) provided by Ichii GmbH, Kollwitzstraße 76, 10435 Berlin, Germany (Amtsgericht Charlottenburg, HRB 273169 B). The service is intended exclusively for businesses (B2B), not consumers.

1. The service

Ranxii repeatedly asks buyer questions to third-party AI engines (currently ChatGPT, Gemini and Perplexity, via their official APIs), stores the answers, detects mentions of brands and cited sources, and presents observed rates and reports.

2. Nature of AI results

Generative AI output is probabilistic and can vary between requests, users, locations and over time. API answers may differ from answers in the engines’ consumer apps. Ranxii’s figures are observations of tracked answers, not rankings, forecasts or guarantees. We do not guarantee any visibility, placement or outcome in any AI product or search engine, and we are not affiliated with the engine providers. Automatic brand detection is text matching and can miss or over-count mentions; the underlying answers are always available for review.

3. Trial, plans and payment

New workspaces receive a 14-day free trial for up to 2 active clients, without payment details. Paid plans (Starter €49/month for up to 5 active clients; Agency €99/month for up to 20 active clients; Studio €199/month for up to 50 active clients) are billed monthly in advance via Stripe, plus VAT where applicable. Plan changes take effect immediately with prorated billing.

4. Cancellation and limits

You can cancel at any time, effective at the end of the current billing period. If your plan no longer covers all active clients (after a downgrade, cancellation or trial end), tracking for the excess clients pauses; no data is deleted. You can export your data at any time.

5. Acceptable use

Do not use the service to break laws, to attack or overload third-party systems, to circumvent usage limits, or to enter personal data or confidential information into prompts. We may suspend accounts that endanger the service or third parties.

6. Your content and client reports

You remain responsible for the content you add (client details, prompts, logos) and for how you use reports with your clients. You grant us the rights needed to process that content to provide the service.

7. Availability

We aim for high availability but depend on third-party AI engines. Failed checks are retried automatically; missing answers are not counted in rates. Temporary unavailability of an engine does not constitute a defect of the service.

8. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract, and in any case to the fees paid in the twelve months before the damaging event. Liability under the German Product Liability Act remains unaffected.

9. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for merchants is Berlin, Germany. Our data processing agreement (Art. 28 GDPR) is available on request at support@ranxii.com.